FAQ
  2. FAQ

Frequently Asked Questions (FAQ)

Do I need a referral to book?

No referral is required. You can book directly with us.

However, if you have been referred by your GP, specialist, or another health professional, please let us know so we can align your treatment with their recommendations.

If you have any scan results (e.g., X-ray, MRI, CT), please bring them to your appointment or email them to info@musclescare.com.au in advance. This helps us better understand your condition and prepare appropriately for your treatment.

Do you offer private health fund rebates?

Yes. We provide on-the-spot claiming through HICAPS for eligible private health funds under:

  • Remedial Massage

  • Myotherapy

Please bring your private health card to your appointment or use your health fund’s online app. If you don’t have your card with you, no worries — we can generate a receipt for you to claim online.

How do I book an appointment?

You can book:

Online booking is the quickest and most convenient option.

What is your cancellation policy?

We require at least 6 hours’ notice for cancellations or rescheduling.

Late cancellations or missed appointments may incur a cancellation fee, as this time has been reserved specifically for you.

We appreciate your understanding and respect for our therapists’ time.
For more details about our policy, please click here.

Do you accept walk-ins?

Yes, we do accept walk-ins. However, to avoid disappointment, booking in advance is recommended as appointment times can fill quickly.

What conditions do you treat?

At MuscleScare Massage Therapy, we treat a wide range of musculoskeletal conditions, including but not limited to:

  • Sciatica

  • Neck pain & headaches

  • Lower back pain

  • Facet joint syndrome

  • SIJ dysfunction

  • Tennis elbow

  • Shoulder pain

  • Muscle tightness & postural pain

  • Sports-related injuries

…and other muscle-related pain and dysfunction.

Our treatments are tailored to your individual needs using thorough clinical assessment and evidence-based techniques to address the root cause of your condition.

What is the difference between Remedial Massage and Myotherapy?

Remedial Massage focuses on relieving muscle tension, improving circulation, and reducing pain.

Myotherapy is a more advanced clinical approach that involves deeper assessment and treatment of musculoskeletal conditions.

Both treatments include:

  • Orthopaedic assessment

  • Dry needling

  • Cupping therapy

  • Joint mobilisation

  • Corrective exercises

Does dry needling hurt?

Most clients feel a mild discomfort or muscle twitch, but it is usually very tolerable.
After treatment, you may feel muscle soreness for 24–48 hours, similar to post-exercise soreness.

If you feel warmth in the area, applying ice can help.

Is cupping safe?

Yes. Cupping is safe when performed by a trained therapist.

You may notice circular marks after treatment. These are not bruises and usually fade within 5–7 days.

How many sessions will I need?

It depends on:

  • The severity of your condition

  • How long you’ve had the pain

  • Your daily habits and posture

  • Your commitment to exercises

Some acute conditions improve in 1–3 sessions. Chronic conditions may require a structured treatment plan.

What should I do after treatment?

  • Take it easy for the rest of the day

  • Avoid intense exercise for 24 hours

  • Drink water

  • Follow prescribed exercises

Your body needs time to adapt and reset.

Is massage painful?

Treatment may feel intense in tight areas, but it should always be within your comfort level.
We communicate with you throughout the session.

Pain does not equal effectiveness — the goal is therapeutic change, not suffering.

When should I NOT get a massage?

Massage should be avoided if you have:

  • Fever or infection

  • Acute inflammation

  • Recent fractures

  • Uncontrolled medical conditions

If unsure, please consult your GP.

Do you treat sciatica and disc issues?

Yes. We assess whether your symptoms are related to:

  • Disc irritation

  • Piriformis syndrome

  • SIJ dysfunction

  • Nerve sensitivity

Treatment focuses on reducing muscle guarding, improving joint mobility, and calming the nervous system.